We do not accept cancellations after an order has been completed.
When placing an order, please carefully check the product details on the product page and size guide.

■Returns and exchanges

We do not accept returns or exchanges of products due to customer convenience.
However, we will only accept exchanges if the product is defective or if the product you receive is different from the product you ordered.
Please contact us via the "Inquiry Form" within 7 days of receiving the product and return the product using the method specified by our company.
Contact form here
If for unavoidable reasons it is not possible to exchange the product, we will provide a refund.

*If returns continue, we may refuse your order.
Due to the nature of viewing on a PC or mobile device, the product images may differ slightly from the actual colors.
Please note that differences in color from the image are not a reason for return.

■ Products that cannot be returned or exchanged

1. If you have not requested a return or exchange in advance
2. Products that have been delivered more than 8 days ago
3. If you are absent for an extended period and are unable to receive the package during the specified period
4. Items with damaged, defaced or lost invoices, product tags, price tags or labels
5. If the item has been used, altered, altered, washed, or dry cleaned
6. If the condition of the product when it is returned is significantly different from when it was delivered (including the packaging, box, accessories, and warranty card)
7. If the product acquires an odor while in the customer's possession (from pets, cigarettes, perfume, cosmetics, etc.)
8. If the product becomes dirty or damaged during delivery
9. If the packaging is opened for a product where the packaging is part of the product
10. Sale items, outlet items, pre-order items, pre-order items, custom-made items, and other items that we deem inappropriate for return.
11. If the shipping label is attached directly to the package, such as a shoe box
12. Products marked as non-returnable

＜Notes＞
*Please make sure to try on shoes indoors.
*If an item is returned, any points awarded for the returned item will be cancelled.
*The cooling off period is a system that applies mainly to door-to-door sales and does not apply to our mail order sales.
*Due to the nature of viewing on a PC or mobile device, the product image may differ slightly from the actual color. Please note that differences in color from the image are not a reason for return.
*If the product price is free and exceeds the free shipping amount, and if the returned item falls below the free shipping amount, the shipping fee will be deducted from the refund amount.
*Please note that in the case of product exchanges, we may ask you to place a new order via our website.
*As a general rule, we do not accept cancellations or changes to orders due to customer convenience. Thank you for your understanding.
*Please note that delivery may take longer than usual during sales periods, Golden Week, the New Year holidays, etc.

■ About refunds

Please contact your credit card company to change the payment amount.
If the original charge has already been confirmed based on the closing date of your credit card at the time of the refund process, the charge will be debited once and then offset or refunded against the amount used in the following month.

*Refund methods vary depending on the card company. Please check the amount on your credit card statement.
*If the initial billing amount for your order has been debited, we will refund it the following month or the month after, depending on your card contract information. Thank you for your understanding.
*The refund method will involve your card information, so the subsequent processing will be left to the card company's regulations. If you have any questions, please contact your card company.
Please note that it may take some time for refund information to be reflected.
For products purchased in store rather than online, please contact the store where you made the purchase.