■ Membership

To ensure you enjoy shopping comfortably at the DEICY official web store, we ask that you register as a member.
Registration is free.
*Before registering as a member, please be sure to read and agree to the " Terms of Use " and " Privacy Policy ".

■ Membership registration

You can register as a new member by signing up.
New member registration here
*You can start shopping after authenticating your email address and completing your customer information registration.

■Mail Magazine

If you register as a member, you will receive special information and coupons from the DEICY official web store via email newsletter.
You can register both your PC and smartphone as delivery destinations.
*The e-mail newsletter is issued irregularly.

■ Checking and changing registration information

Members can view and change their email address, mailing address, email newsletter subscriptions, delivery list, and more from their My Page.

■ Check and change your password

If you have forgotten your registration password for the DEICY official web store, please check below.
>If you have forgotten your password , click here

■MEMBERS SERVICE

The DEICY official web store offers three membership ranks - PLATINUM, GOLD, SILVER, BRONZE, and REGULAR - based on your annual purchase amount, with each rank offering special benefits.
When your purchase amount exceeds a certain amount, your membership rank will increase and your service benefits will also be upgraded.
You can check your membership rank on your My Page.

Click here for details on member ranks and member benefits

*The purchase price will be calculated based on the total amount of the order you received, excluding cancelled/returned items and unshipped items.
*New ranks are automatically updated every day.

■About shipping

The products you ordered will be shipped by Yamato Transport Co., Ltd.

■ Delivery date and time

<Expected delivery date>
Delivery times vary depending on the region, but orders are usually delivered within 2 to 5 days.
*For customers in the Honshu region, delivery will be made the next day at the earliest.
*If the day after the order date is a holiday or public holiday, the item will be shipped after the holiday.
*Please note that delivery may take longer than usual during sales periods, Golden Week, the New Year holidays, etc.
If it takes longer than expected, we will contact you separately.
*Please note that delivery may take some time depending on traffic conditions, weather, and your region.
*Please note that for some products, such as pre-order items, you cannot specify the delivery date and time.

<Specify delivery date and time>
・No preference ・Morning ・14:00-16:00 ・16:00-18:00 ・18:00-20:00 ・19:00-21:00

■ Product delivery status

You can check the delivery status of your product in real time using the Yamato Transport Co., Ltd. parcel inquiry service below.
When checking, please have ready the "Package Inquiry Number" listed in the "Product Shipping Notification" email we will send you after the product has been shipped.
Yamato Transport parcel inquiry service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

*You can also use it from your mobile phone.

■Shipping Fees

Shipping fee: 550 yen (excluding Okinawa and remote islands)

Free shipping for purchases of 10,000 yen or more (tax included)

Customers in Okinawa and remote islands will be charged an additional 800 yen for shipping.

We accept the following payment methods:

■Payment method

・Various credit cards [VISA/MASTER/JCB/AMEX]

<Number of times used>
・Payment is limited to one payment only.
・Installment and bonus payments are not available. Please check with your card company to see if you can change to installment payments after purchase.
*The payment date is the date the product order is completed.
*We are unable to investigate any inquiries regarding withdrawals. Please contact your credit card company.

・AmazonPay

・Apple Pay

・Google Pay

・PayPal

・Convenience store payment [prepayment]

・WeChat Pay

・Bank transfer

・Pay-Easy

*Depending on the payment method, a set fee may be charged.

*For payments at convenience stores, we will begin preparing the product after payment is complete. Please note that even if your order is complete, the product may be sold out before payment is complete.

*For convenience store payments, if payment is not made within 3 days after placing an order, it will be automatically cancelled.

■ Preventing fraudulent use of credit cards

In order to prevent fraudulent use of credit cards, we may take the following measures. Thank you for your understanding.

・If the "orderer" name and the "card holder's name" are different, we may ask you to verify your identity (by email or phone).
In addition, if the order is not made under your name and we are unable to contact you within a certain period of time, we may cancel the order.

・Credit cards issued overseas cannot be used.

・In order to prevent fraudulent use by third parties, we check the fraud prevention system and verify the card through the card company.
We will ship the item as soon as we have confirmed the details, however, we may temporarily put the delivery on hold during this process.
The verification may be completed on the same day, but it may take 1 to 2 days.
The credit card customer information we request will be used only to prevent fraudulent orders and will not be used for any other purposes.

・If fraudulent use is discovered, we will submit order data and other information to the police, file a complaint, and register information about the fraudulent use in a shared database.
*Please note that even if a family member uses the credit card, we may still bill the cardholder or charge a fee based on the duty of care set out in the credit card membership terms and conditions.

・If you register false information or information about another person as your personal information, or if there is any other unauthorized use, we will suspend the use of that account ID.

■Shop Pay

This is a payment service provided by the online shop system "Shopify".
If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, without having to enter your shipping address or credit card information again. Learn more

■Apple Pay/Google Pay

You can make payments using the credit card information registered with each service.

*To see the Apple Pay button, you need to be using Safari on one of the following devices with iOS 12.1 or macOS 10.14.1:

• iPhone (SE, 6, 6 Plus, or later)
• iPad (Pro, Air 2, Mini 3, or newer)
• Apple Watch
• MacBook Pro with Touch ID
• All Mac models (2012 or later) and iPhone or Apple Watch with Apple Pay enabled

*Google Pay compatible browser
To see the Google Pay button, your customers need to use one of the following supported browsers on desktop or mobile:

• Google Chrome
• Mozilla Firefox
• UCWeb UC Browser

■ Issuance of receipts and qualified invoices

The shipping completion email will include a URL that will allow you to issue a receipt and a qualified invoice, so please download them yourself from the URL.

■About cancellations

We do not accept cancellations after an order has been completed.
When placing an order, please carefully check the product details on the product page and size guide.

■Returns and exchanges

We do not accept returns or exchanges of products due to customer convenience.
However, we will only accept exchanges if the product is faulty or if the product you receive is different from the one you ordered.
Please contact us via the "Inquiry Form" within 7 days of receiving the product and return the product using the method specified by our company.
Contact form here
If for unavoidable reasons it is not possible to exchange the product, we will provide a refund.

*If returns continue, we may refuse your order.
Due to the nature of viewing on a PC or mobile device, the product images may differ slightly from the actual colors.
Please note that differences in color from the image are not a reason for return.

■ Products that cannot be returned or exchanged

1. If you have not requested a return or exchange in advance
2. Products that have been delivered more than 7 days ago
3. If you are absent for an extended period and are unable to receive the package during the specified period
4. Items with damaged, defaced or lost invoices, product tags, price tags or labels
5. If the item has been used, altered, altered, washed, or dry cleaned
6. If the condition of the product when it is returned is significantly different from when it was delivered (including the packaging, box, accessories, and warranty card)
7. If the product acquires an odor while in the customer's possession (from pets, cigarettes, perfume, cosmetics, etc.)
8. If the product becomes dirty or damaged during delivery
9. If the packaging is opened for a product where the packaging is part of the product
10. Sale items, outlet items, pre-order items, pre-order items, custom-made items, and other items that we deem inappropriate for return.
11. If the shipping label is attached directly to the package, such as a shoe box
12. Products marked as non-returnable

＜Notes＞
*Please make sure to try on shoes indoors.
*If an item is returned, any points awarded for the returned item will be cancelled.
*The cooling off period is a system that applies mainly to door-to-door sales and does not apply to our mail order sales.
*Due to the nature of viewing on a PC or mobile device, the product image may differ slightly from the actual color. Please note that differences in color from the image are not a reason for return.
*If the product price is free and exceeds the free shipping amount, and if the returned item falls below the free shipping amount, the shipping fee will be deducted from the refund amount.
*Please note that in the case of product exchanges, we may ask you to place a new order via our website.
*As a general rule, we do not accept cancellations or changes to orders due to customer convenience. Thank you for your understanding.
*Please note that delivery may take longer than usual during sales periods, Golden Week, the New Year holidays, etc.

■ About refunds

Please contact your credit card company to change the payment amount.
If the original charge has already been confirmed based on the closing date of your credit card at the time of the refund process, the charge will be debited once and then offset or refunded against the amount used in the following month.

*Refund methods vary depending on the card company. Please check the amount on your credit card statement.
*If the initial billing amount for your order has been debited, we will refund it the following month or the month after, depending on your card contract information. Thank you for your understanding.
*The refund method will involve your card information, so the subsequent processing will be left to the card company's regulations. If you have any questions, please contact your card company.
Please note that it may take some time for refund information to be reflected.
For products purchased in store rather than online, please contact the store where you made the purchase.

Please note that product prices are subject to change without notice.

Products on the DEICY official web store are measured using a unique measurement method.
The actual measurements of each size are listed on the product description page. Please be sure to check before purchasing.

About size notation
All sizes listed on the DEICY official web store are actual measurements of the actual products.

■About items in your shopping cart

The product will be reserved at the time your order is completed.
If an item is added to your cart, it is not reserved and may be sold out.

■ Rules for using the shopping cart

We have set several rules for our shopping cart to ensure that customers can use the service fairly and to ensure security.
Due to the system, items may be deleted from your shopping cart for the following reasons, and items reserved in your shopping cart may be cancelled and returned to stock.
Please note that in either case, there is no way to return the item to your shopping cart.

1. When you put unnecessary items into your shopping cart or put multiple identical items into your shopping cart, causing problems for other customers purchasing items.
2. When you try to put more than the number of items you want to purchase into your shopping cart in a case where the number of items you want to purchase per person is predetermined, such as a special product with limited sales quantities.
3. If your operating environment is outside of our operational checks
4. If you perform inappropriate operations such as pressing the "back" button on your browser during the purchase process
5. When you log in to the same account on multiple browsers at the same time
6. If a server error occurs during your purchase

If the item you want is sold out at the DEICY official web store, we offer a service where we will send you an email notification when the item is back in stock.

If you add an item to your favorites by clicking the heart mark on the product page, we will notify you at your registered email address when the item is back in stock.

<<Notes>>
Please note that some items may not be restocked.
・Popular items may be sold out immediately after we notify you that they are back in stock.

*If you have measures in place to block spam, please unblock the @deicy.jp domain.
(If you do not cancel your subscription, you may not be able to receive communications from the DEICY official web store.)
>Click here for instructions on how to unblock domains

■DEICY official web store customer support

For inquiries regarding products purchased at the DEICY official web store and how to use them, please contact us using the inquiry form below.
Please note that this inquiry hotline is a dedicated hotline for the DEICY official web store.
Please note that we cannot answer inquiries other than those related to the DEICY official web store.

<Inquiries by email>
*We will respond to inquiries in the order in which they were received, but it may take some time for us to respond.
*If you have measures in place to block spam, please unblock the @deicy.jp domain.
(If you do not cancel your subscription, you may not be able to receive communications from the DEICY official web store.)
How to unblock domains is here
*If you do not configure domain-specific reception settings, free emails may end up in your spam folder.
Contact form here

<Inquiries by phone>
03-5829-5206
Reception hours (Monday to Friday): 10:00 to 18:00
We are closed on Saturdays, Sundays, national holidays, summer holidays, and New Year holidays.

DEICY official store has established terms of use.
Before using this service, please read and agree to the Terms of Use .
We handle your personal information with care in accordance with our " Personal Information Protection Policy ."
In addition, for security reasons, we use SSL on pages where you need to enter information. All customer information, such as credit card information and address, is encrypted and communication content is protected, so please use the site with peace of mind.

The DEICY official store website is partly produced using advanced web technology.
Some web browsers that are not compatible with these technologies may display content in an unintended manner.
Some services may not be available, and colors may differ from the original.

To properly view the DEICY official store website, please refer to the information below.
If you have any questions, please feel free to contact us.

The current DEICY official store has been confirmed to work in the following environments.

＜Mac OS＞

・Latest version of Safari ・Latest version of Firefox ・Latest version of Chrome

＜Windows＞

・The latest version of Edge ・The latest version of Firefox ・The latest version of Chrome

<Smartphones and tablets>

・Latest version of iOS ・Latest version of Android

■ Technology used

Some display elements use JavaScript. JavaScript must be enabled.
Cookie information is used in some display elements. Cookies must be enabled.

Taiyoya Co., Ltd. (hereinafter referred to as "our company") has established the following terms and conditions for the use of the "DEICY official web store" (hereinafter referred to as "this service") operated by our company. Those who use this service are required to accept all of the terms and conditions of this agreement, so please be sure to read this agreement before registering.

Article 1 Scope of Application and Changes to These Terms

1. These Terms and Conditions apply between Members (as defined in Article 2, Paragraph 1) and our Company with respect to the use of this Service, and must be observed during the registration process and after registration.
2. Our company reserves the right to add or change new provisions to these terms and conditions without the prior consent of members by notifying members in a manner that our company deems appropriate, such as by posting on the website or by email.
3. If these terms and conditions are changed, members shall comply only with the changed terms and conditions.

Article 2 Membership Registration

"Member" refers to an individual who has agreed to all of the contents of these Terms and Conditions, applied for membership registration in accordance with the procedures specified by the Company, and has been approved by the Company.
The membership registration procedure must be completed by the person who wishes to register as a member, following the method specified by the Company on the member registration page of this Service. Registration by proxy is not permitted under any circumstances.
If an applicant for membership registration falls under any of the following items, we may refuse the registration or cancel the registration without prior notice.

1. If it becomes clear that a member has been subject to cancellation or other penalties due to a violation of the terms and conditions of any service provided by our company
2. If the application for membership registration contains false information
3. When there is a delay in payment of fees or other obligations related to products or services (hereinafter referred to as "Products, etc.") or other non-performance
4. When you commit any of the acts described in Article 6 (Prohibited Acts) of these Terms of Use
5. Any other violation of these terms and conditions

Article 3 Changes to registered information

If any change occurs to any part or whole of the registered information, the Member shall immediately change the registered information in a manner separately specified by the Company.
If such notification is not made, processing based on the information already registered will be deemed appropriate and valid.
In addition, we shall not be liable for any damages incurred as a result of failure to register any changes.

Article 4 Changes to registered information

1. Members shall be solely responsible for the use and management of the user ID and password that they set, approved, and registered when registering as a member.
2. Members may not transfer, inherit, change the name of, lend, disclose or leak their user ID and password to a third party.
3. The Company shall not be liable for any damages arising from problems in the use or management of a Member's user ID and password or credit card number, or from unauthorized use by a third party.

Article 5: Withdrawal of Membership

1. If a member wishes to cancel their membership, they must delete their membership information themselves. Their membership will be cancelled upon completion of the cancellation procedure specified by our company.

Article 6 Prohibited Matters

When using this service, members are prohibited from engaging in any of the following acts.

1. Any act that violates these Terms and Conditions or laws and regulations, is criminal, or is contrary to public order and morals, or has the potential to do so
2. Entering false information or information of a third party when registering as a member or changing registered information
3. Any act that may interfere with the operation of this service or cause other problems to this service
4. Any act that infringes or may infringe on the property, privacy, intellectual property rights such as copyrights, or other rights of other members, third parties, or our company
5. Any act that libels, slanders or damages the reputation of other members, third parties, or our company, or any act that may have the potential to do so.
6. Any action that causes or may cause inconvenience, disadvantage or damage to other members, third parties, or the Company
7. Unauthorized use of user IDs and passwords
8. Purchases for commercial purposes, such as resale by a competitor

Article 7 Copyright, Trademarks and Other Intellectual Property Rights

1. All copyrights, trademarks and other intellectual property rights of any content provided through this service (text, illustrations, designs, photographs, images, logos, icons, videos, programs, etc.) (hereinafter referred to as "Content") belong to our company, and members and users shall not engage in any acts that infringe these rights.
2. Regardless of the purpose, the use (copying, modifying, repurposing, transferring, distributing, posting, selling, publishing, etc.) of all or part of the content of this service or other posted content without permission is strictly prohibited.
3. If a problem arises with a third party due to violation of the provisions of this Article, the Member shall resolve such problem at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Article 8 Purchase of Products

1. Members can use this service to purchase products, etc. from our company.
2. When purchasing products, Members shall make their purchase application in accordance with the method designated by our company.
3. Once our company has completed the application acceptance process set forth in the preceding paragraph and has sent the member an email notifying him/her that the product has been shipped, a sales contract for the product, etc. will be concluded between the member and our company.
4. Notwithstanding the provisions of the preceding paragraph, even after a sales contract for the relevant product, etc. has been concluded, if it is discovered that the member has engaged in fraudulent or inappropriate conduct in relation to the use of this service, or if there are circumstances that strongly suggest this, our company may, at our discretion, cancel, terminate, or take other appropriate measures regarding the sales contract. The same shall apply if it is discovered that there was an obvious error in the price or other sales terms of the product, etc. presented by our company in this service.
5. Purchase applications must be made by the member himself/herself. Even if a third party purchases products etc. on behalf of the member, or lends the member's name, the member will bear all rights and obligations arising from the purchase of the products etc.

Article 9 Payment Method

1. Members are responsible for shipping costs associated with the delivery of products, etc. The amount to be paid for products, etc. will be the total amount of the product price, including consumption tax, and shipping costs.
2. Payment for products purchased through this service may be made by credit card in the Member's name, Shop Pay, Apple Pay, Google Pay, AmazonPay, PayPal, convenience store payment, Paypay / LINEPay / Merpay /auPAY / Rakuten Pay, bank transfer, Pay-Easy, or Paidy [deferred payment].
3. Payments by credit card shall be subject to the terms of a separate contract between the member and the credit card company. If a dispute arises between a member and a third party such as the credit card company, the matter shall be resolved between the two parties, and the Company shall not bear any responsibility whatsoever.

Article 10 Return and exchange of goods

1. Returns and exchanges of products will be accepted only if you contact us at the ``Returns and Exchanges Contact Information'' listed in the ``User Guide'' within 7 days of receiving the product, in accordance with the regulations separately stipulated by our company.
2. Members must return the product in accordance with the procedures separately specified by our company.
3. Shipping costs for returns and exchanges will be borne by our company only in cases where the reason is attributable to our company, such as defective products or incorrect delivery. Returns and exchanges due to reasons other than those mentioned in the previous paragraph (such as the size not fitting, the product being different from what you expected, etc.) will not be accepted.
4. For members who wish to exchange products, we will ship them as soon as the products arrive at our company and are ready.
5. If an exchange is not possible due to out of stock, etc., we will refund the purchase price. The method of refund will be in accordance with separately specified regulations.

Article 11 Disclaimer regarding Products, etc.

1. Unless otherwise expressly stated, warranties for products purchased and sold through this service shall be governed by the contents of the attached product warranty.
2. We strive to ensure that the product images displayed are as accurate as possible.
3. Due to screen settings and photography techniques, the color and size may differ slightly from the actual product.
4. Other than as provided for in paragraph 1 of this Article, the Company does not guarantee or assume any responsibility for the quality, performance, compatibility with other products, or other defects of the products bought and sold through this Service, or for any damage, loss, or disadvantage resulting therefrom.
5. We shall not be liable for any problems that arise after we have handed over the product to our contracted delivery company and requested that the product be shipped to the address registered by the member, such as an unknown delivery address.

Article 12 Management of Information

The Company will use the acquired member information for the following purposes. In addition, the Company may outsource the information to a contractor selected by the Company to achieve these purposes.

a. Management of members and users of this service b. Publication of e-mail magazines c. Provision of point services, etc. d. Introduction, advertising, promotion and sales solicitation of our products, etc. e. Shipment of products f. Customer support g. Planning of campaigns, etc. and implementation of surveys h. To provide other content related to this service i. Marketing activities after processing personal information into a state in which individuals cannot be identified

As a general rule, our company will not disclose or provide to third parties any member information disclosed by a member during the member registration process or any subsequent changes to the member information without the member's prior consent. However, in the following cases, our company may disclose or provide such member information without the member's prior consent.

a. When processed into statistical data in a state in which members cannot be identified b. When disclosure or provision of member information is required by law, etc.

Regarding comments or other information posted by members with their consent to our use, if the information is found to clearly damage the reputation or credibility of other members, third parties, or our company, or to violate laws and regulations, or if the Company deems it necessary, the Company reserves the right to delete such information or change the location where it is posted, without notifying the member.
In addition to the preceding three paragraphs, the Company will handle the acquired member information in accordance with the "Handling of Personal Information" separately stipulated by the Company.

Article 13 Use of the Service

When using this service, you will be required to agree in advance to these terms and conditions and the "Personal Information Handling" separately stipulated by our company.

Article 14 Changes and Discontinuance of Services

1. When emergency maintenance and inspection is required due to a problem with the computer system (hereinafter referred to as the "System") used to provide this Service
2. When system operation becomes difficult due to fire, power outage, natural disaster, or other force majeure
3. When system operation becomes difficult due to a man-made disaster (war, riot, disturbance, labor dispute, etc.)
4. When operation of the system becomes difficult due to interference by a third party, etc.
5. Other unavoidable circumstances
6. When the Company determines that it is necessary to suspend the system

Article 15 Other Disclaimers

1. The Company shall not be liable for any damages incurred by a Member as a result of processing business in accordance with the details of the User's registration.
2. We shall not be liable for any damages incurred by members due to interruptions, delays, or cessation of the system caused by problems with communication lines or computers, despite the reasonable safety measures we have taken, or damages incurred by members due to tampering with web pages.
3. We do not guarantee that email content sent from our web pages, servers, domains, etc. does not contain harmful content such as computer viruses.
4. The Company may provide information and advice to Members as appropriate, but shall not assume any responsibility for such provision.
5. We shall not be liable for any damages incurred as a result of a member's violation of these Terms and Conditions.

Article 16 Governing Law, Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan, and in the event of any litigation arising from these Terms, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.