I forgot my registered password

You can reissue your password on the login page.
You will need the email address you registered with to do this. If you don't remember your email address, please register again here .

If you have completed your online membership registration or your order has been accepted, we will send you a notification email immediately after the process is complete.
If you do not receive an email, it may be due to a delay in email delivery, an incorrect email address, or
Also, it may not have been sent correctly. We apologize for the inconvenience, but please contact us via the "Inquiry Form" .
*If you have measures in place to block spam emails, please unblock the @deicy.jp domain.
(If you do not unsubscribe, you may not be able to receive communications from the DEICY official web store.)
>Click here for instructions on how to unblock domains

To change your registration information, first log in from the login page and then make your changes on the account editing screen on your My Page.
>Click here to change your registration information

Products can be delivered to your home, workplace, the home of a friend or family member, or any other location of your choice.
If you register your name, address, etc. on the shipping list, you can easily select your shipping address from the list during the purchase process.

You can make a guest purchase without creating an account.
By registering as a member, you can enjoy shopping even more by receiving points that can be used on your next purchase and newsletters containing the latest information and special offers.

The DEICY official web store offers three membership ranks - PLATINUM, GOLD, SILVER, BRONZE, and REGULAR - based on annual purchase amounts, with each rank offering special benefits.
>Click here for details on member ranks and member benefits

If you wish to cancel your membership (delete your registered information), please contact us using the "Inquiry Form" and state the "name (full name)," "phone number," "date of birth," and "email address" you provided when registering.
Once the cancellation procedure is completed, your account cannot be restored.

To use points, please enter the points you wish to use on the cart screen and proceed to the purchase process.
*Please make sure that the number of points used is reflected in the billing amount before placing your order.
*You can check the number of points you currently have on your My Page.

We regret that orders cannot be cancelled or changed after they have been completed.
Please make sure to check that the size, color, etc. are correct before completing your order.

If you do not receive an order completion email, your order may not have been sent correctly.
We apologize for the inconvenience, but please contact us usingthe "Contact Us" form .

To check your order, first log in to the login page and then you can check your order history on your My Page.
>Order history here

For returns and exchanges, please refer to "Cancellation, Returns, and Exchanges" .

The cooling off period is a system for consumer protection in door-to-door sales.
Please note that this does not apply to online purchases where you access the store yourself.

If you add an item to your favorites by clicking the heart mark on the product page, we will notify you at your registered email address when the item is back in stock.
*Registration does not guarantee restocking or purchase.

Please note that you cannot change your payment method after your order has been completed.

In addition to credit cards, various other payment methods are available.
>Click here for payment methods

The shipping completion email will include a URL that allows you to issue a receipt and a qualified invoice, so please download them yourself from the URL.

Delivery times vary depending on the delivery destination, but usually it takes 2 to 5 days. For details, please refer to "About Shipping and Shipping Fees."

You can specify the delivery date and time when placing your order.
If you would like the shortest delivery time, please select ``No Preference.''

Please note that we do not offer a service to combine multiple orders into one.

Delivery will be made only by Yamato Transport.

Please note that we do not offer gift wrapping services.

Once your order has been shipped, we will send you a shipping notification email containing the tracking number.
You can check the delivery status using this tracking number via the Yamato Transport Parcel Inquiry Service .