Heart Bag

[Order/Shipping Completion Email]

・Order completion email

If your order is successfully completed, we will send you a confirmation of your order with the email address you provided with the order, with the email address "Order Number: ####".

・Shipping completion email

Once your order has been shipped, we will send you a shipping notification email with a tracking number.

[Cancellation and return policy]

For both regular and pre-order items , we cannot accept cancellations, returns, or changes (color or size) due to customer reasons after the order has been completed. Please be sure to check before placing your order.

[Regarding defective products]

If the product you receive is defective or misdelivered, please contact us via the inquiry form within 7 days of receiving the product.

[About the product]

*The color of the product may appear different depending on the shooting location, lighting, etc.

In addition, the color may look different depending on the monitor settings of your PC. Please be aware of this before placing your order.

*The listed size is the actual size of the product, and due to the nature of fabric products, there may be slight differences from the listed size.

*Please note that the product images are samples and specifications such as color, size, and material composition may be subject to change.

We accept the following payment methods:

[Payment method]

・Various credit cards [VISA/MASTER/JCB/AMEX]
・AmazonPay
・Apple Pay
・Google Pay
・PayPal
・Convenience store payment [prepayment]
・WeChat Pay
・Bank transfer・Pay-Easy

*Depending on the payment method, a set fee may be charged.

*For payments at convenience stores, we will begin preparing the product after payment is complete. Please note that even if your order is complete, the product may be sold out before payment is complete.

*For convenience store payments, if payment is not made within 3 days after placing an order, it will be automatically cancelled.

[Preventing fraudulent use of credit cards]

In order to prevent fraudulent use of credit cards, we may take the following measures.

・If the "orderer" name and the "card holder's name" are different, we may ask you to verify your identity (by email or phone).
In addition, if the order is not made under your name and we are unable to contact you within a certain period of time, we may cancel the order.

・In order to prevent fraudulent use by third parties, we check the fraud prevention system and verify the card through the card company.
We will ship the item as soon as we have confirmed the details, however, we may temporarily put the delivery on hold during this process.
The verification may be completed on the same day, but it may take 1 to 2 days.
The credit card customer information we request will be used only to prevent fraudulent orders and will not be used for any other purposes.

・If fraudulent use is discovered, we will submit order data and other information to the police, file a complaint, and register information about the fraudulent use in a shared database.

*Please note that even if a family member uses the credit card, we may still bill the cardholder or charge a fee based on the duty of care set out in the credit card membership terms and conditions.

・If you register false information or information about another person as your personal information, or if any other unauthorized use occurs, we will suspend the use of that account ID.

[Regarding issuance of receipts and qualified invoices]

The shipping completion email will include a URL that will allow you to issue a receipt and a qualified invoice, so please download them yourself from the URL.

[About shipping]

The products you ordered will be shipped by Yamato Transport Co., Ltd.

[Delivery date and time]

<Expected delivery date>
Delivery times vary depending on the region, but orders are usually delivered within 2 to 5 days.
*For customers in the Honshu region, delivery will be made the next day at the earliest.
*If the day after the order date is a holiday or public holiday, the item will be shipped after the holiday.
*Please note that delivery may take longer than usual during sales periods, Golden Week, the New Year holidays, etc.
If it takes longer than expected, we will contact you separately.
*Please note that delivery may take some time depending on traffic conditions, weather, and your region.
*Please note that for some products, such as pre-order items, you cannot specify the delivery date and time.

<Specify delivery date and time>
・No preference ・Morning ・14:00-16:00 ・16:00-18:00 ・18:00-20:00 ・19:00-21:00

[Shipping Status]

You can check the delivery status of your product in real time using the Yamato Transport Co., Ltd. parcel inquiry service below.
When checking, please have ready the "Package Inquiry Number" listed in the "Product Shipping Notification" email we will send you after the product has been shipped.
Yamato Transport parcel inquiry service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

*You can also use it from your mobile phone.

[Shipping Fee]

Shipping fee: 550 yen (excluding Okinawa and remote islands)
Free shipping for purchases over 10,000 yen (tax included). Customers in Okinawa and remote islands will be charged an additional 800 yen shipping fee.

[MEMBERS SERVICE]

The DEICY official web store offers three membership ranks - PLATINUM, GOLD, SILVER, BRONZE, and REGULAR - based on your annual purchase amount, with each rank offering special benefits.
When your purchase amount exceeds a certain amount, your membership rank will increase and your service benefits will also be upgraded. You can check your membership rank on My Page.

 Learn more

[About shopping points]

When shopping at the DEICY official web store, you will receive 1 point for every 100 yen.
Points can be used for shopping at the DEICY official web store at a rate of 1 point = 1 yen.

*Points are valid for one year from the date of your last purchase.
*Point award rates vary depending on membership rank.